Frequently asked questions

• How much does it cost?

  Online help, calls, texts and email are always free. Remote help, a lesson, a setup or a cleanup is a flat $5 that covers everything. For hands-on repairs, contact us to talk about your repair.

• Do you come to my house?

  No. We help you fix it yourself, for free, through this website or by phone, text or email.

• How long does a repair take?

  It depends on the item and the problem. We'll tell you before we start.

• Is my data safe with you?

  Yes. Your data is safe with us, and we'll never ask for your passwords or codes.

• What if you can't fix it?

  We'll make sure you find a good solution for your problem, even if it's somewhere else.

• How do I pay?

  We'll explain how to pay when we talk. Free help never needs a payment.

Still have a question?

Send us a message and a real person from FoxShade will get back to you within 24 hours.