Forgot my phone passcode or locked out
Being locked out is scary. But there is an official way back into your own phone.
Be careful: A reset erases everything on the phone that is not backed up. Only do this on your own phone. Never pay anyone online to 'unlock' a phone. Kids: ask a parent first.
What to do
Step 1: Use another phone or a computer. Open Google's Find Hub (it used to be called Find My Device).
Step 2: Sign in with the Google account that is on the locked phone. Choose Factory reset device. This erases the phone.
Step 3: Can't do that? Turn the phone off. Use its buttons to open recovery mode and choose factory reset. The buttons differ by phone, so search your phone's name plus 'recovery mode'.
Step 4: When the phone restarts, sign in with the same Google account as before. This is a safety check.
Step 5: During setup, bring back your apps, photos and contacts from your Google backup.
Still stuck? Forgot your Apple or Google password too? Get it back first with the official Forgot password option. Or visit an Apple Store, your carrier's store or the phone maker's service center with proof the phone is yours.