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Printer won't connect

Printers lose touch with computers all the time, and a few restarts plus a fresh setup usually gets them talking again.

Be careful: Only get printer software from the printer maker's own website or the official app store. Ads offering 'printer help' or asking you to call a number are often scams.

What to do

  1. Step 1: Turn the printer off, wait 30 seconds, and turn it back on.

  2. Step 2: Restart the Chromebook.

  3. Step 3: Check the printer is connected to the same Wi-Fi network as your Chromebook.

  4. Step 4: If it still won't print, restart your Wi-Fi router: unplug it, wait 30 seconds, plug it back in, then wait a few minutes.

  5. Step 5: Open Settings and search for Printers. Remove your printer from the saved list using the three dots next to it.

  6. Step 6: Look under the list of available printers, find your printer, and click Save or Set up.

Still stuck? If the printer can't join Wi-Fi at all, use its own setup screen or the maker's official app, or contact the printer maker's support.