Computer keeps freezing or crashing
A frozen computer is stressful, but there are safe ways to unstick it and stop it happening so often.
Be careful: If the computer is also very hot or shuts off by itself, it may be overheating. Turn it off and let it cool before using it again.
What to do
Step 1: Press Search + Esc to open Task Manager.
Step 2: Select the tab or app that's stuck and click End process.
Step 3: If nothing responds, hold the power button until it turns off, then turn it on again.
Step 4: Check for updates in Settings, then About ChromeOS.
Still stuck? If it keeps freezing, take it to a trusted repair shop or the maker's support, as a part like the memory or drive may be failing.